Shipping Policy for Eliteshinee

Effective Date: January 15, 2025

At Eliteshinee, we are dedicated to providing our customers with reliable, efficient, and secure delivery of their orders. This Shipping Policy outlines all the details related to shipping, including processing times, delivery options, and responsibilities. Please read this policy carefully to understand how your orders will be handled.

1. Order Processing Time

Standard Processing:

  • Orders are typically processed within 1-2 business days (Monday to Friday), excluding weekends and holidays.

Peak Season Delays:

  • During high-demand periods such as holidays or promotional events, processing times may extend.
  • Customers will be notified via email if significant delays occur.

Order Confirmation:

  • Once your order is placed, you will receive an order confirmation email. Payment must be confirmed before processing begins.

2. Shipping Methods and Estimated Delivery Times

We offer multiple shipping options to meet your needs. Delivery times are estimates and may vary due to unforeseen circumstances.

Domestic Shipping:

  • Standard Shipping: 5-7 business days (calculated at checkout based on location).
  • Expedited Shipping: 2-4 business days (calculated at checkout based on location).

International Shipping:

  • Delivery times vary based on the destination, typically 7-15 business days.
  • Costs are calculated during checkout based on the destination and package weight.

Important Notes:

  • Delivery times are estimates and not guaranteed. External factors like weather, customs clearance, or carrier delays may impact delivery schedules.

3. Shipping Costs

Shipping costs are determined by the following factors:

  • The selected shipping method.
  • The destination address.
  • The weight and dimensions of the package.

You will see the calculated shipping cost during checkout before completing your purchase.

4. Order Tracking

  • Once your order is shipped, you will receive an email containing a tracking number and instructions to monitor your package’s journey.
  • Alternatively, you can log into your account on our website to view your order status and tracking details.

5. Shipping Restrictions

We currently ship to:

  • All addresses within the United States.
  • Select international locations (check eligibility during checkout).

Limitations:

  • We do not ship to P.O. boxes, APO/FPO addresses, or restricted regions.
  • For international shipments, customers are responsible for any customs fees, import duties, or taxes imposed by the destination country.

6. Lost, Damaged, or Delayed Shipments

Lost Packages:

  • If your package is marked as delivered but has not been received, contact us at contact@eliteshinee.com within 7 days. We will investigate the issue with the carrier.

Damaged Shipments:

  • Retain all packaging materials and contact us immediately if your package arrives damaged. We will assist with filing a claim and arranging a resolution.

Delayed Shipments:

  • While we strive to meet delivery estimates, occasional delays may occur due to external factors. We appreciate your patience and will work diligently to resolve any issues.

7. Changes to Shipping Address

  • If you need to update your shipping address after placing an order, please contact us at contact@eliteshinee.com as soon as possible.
  • Address changes can only be accommodated before the order has shipped.

8. Returns and Refunds

For details on returning products or requesting refunds, please refer to our Return and Refund Policy.

9. Additional Shipping Information

  • Packaging: All orders are carefully packed to ensure they arrive in perfect condition.
  • Delivery Confirmation: For security purposes, some orders may require a signature upon delivery.

10. Contact Us

If you have any questions, concerns, or require assistance with shipping, please don’t hesitate to contact us:

Thank you for choosing Eliteshinee for your jewelry needs. We value your trust and strive to deliver an exceptional shopping experience every time.