Return and Refund Policy

Effective Date: January 15, 2025

At Eliteshinee, your satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to assist you with a clear and straightforward return and refund process.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  1. Return Period: You must initiate the return within 14 days of receiving your order.
  2. Product Condition: The item must be unused, in its original packaging, and in the same condition as it was delivered. Items showing signs of wear, damage, or alteration will not be eligible for return.
  3. Proof of Purchase: A receipt or order confirmation is required to process your return.

Steps to Initiate a Return

  1. Contact Us: Email our customer service team at returns@eliteshinee.com or call us at (918) 423-4837 to request a return authorization.
  2. Prepare the Item: Safely repackage the product in its original packaging to prevent damage during transit.
  3. Ship the Item: Use a trackable shipping service to return the item to the address provided by our team.

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome. Here’s what to expect:

  1. Inspection Timeframe: Inspections are typically completed within 3-5 business days of receiving the return.
  2. Approval or Rejection: If your return meets the eligibility criteria, your refund will be approved. If not, we will notify you with the reasons for rejection.
  3. Refund Issuance: Approved refunds will be processed within 5 business days and credited to your original payment method.

Please note: Refund processing times may vary depending on your bank or payment provider.

Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defective or damaged item.
  • Faulty or Damaged Items: If your item arrived damaged or faulty, we will cover the return shipping costs. Please contact us immediately with photos of the issue for prompt resolution.

Non-Returnable Items

Certain items are not eligible for returns, including:

  1. Customized or personalized products.
  2. Items marked as “Final Sale” at the time of purchase.
  3. Gift cards and promotional items.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired product. Exchanges are processed as separate transactions to ensure prompt service.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery at support@eliteshinee.com. Provide your order details and photographs of the item to expedite the resolution process.

Customer Support

Our team is here to assist you at every step. For questions or concerns about returns and refunds, reach out to us:

Policy Updates

We reserve the right to update this Return and Refund Policy as necessary. Any changes will be posted on our website with the updated effective date.

Thank you for choosing Eliteshinee. We are committed to ensuring your shopping experience is exceptional and worry-free.