Payment Policy for Eliteshinee

Effective Date: January 15, 2025

Thank you for choosing Eliteshinee for your jewelry needs! To ensure a smooth and transparent transaction experience, this Payment Policy outlines the accepted payment methods, billing procedures, and related terms applicable to all purchases made on our website, eliteshinee.com.

1. Accepted Payment Methods

To provide flexibility and convenience, we accept a variety of payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: A secure and widely trusted online payment platform.
  • Apple Pay and Google Pay: Fast and secure mobile payment options for seamless checkout.
  • Bank Transfers: Available for orders exceeding $500. Contact us at contact@eliteshinee.com for detailed instructions.

Security Assurance:
All payments are processed using advanced encryption technologies to ensure the safety and confidentiality of your data. We collaborate with trusted payment gateways that adhere to strict industry standards for secure transactions.

2. Payment Timing

To avoid delays in order processing, please note the following payment timing policies:

  • Immediate Payment: Full payment is required at the time of purchase. Orders will not be processed until payment is successfully completed.
  • Pending Payments: Orders with incomplete or failed payments will be held in pending status and are subject to cancellation if payment is not received within a specified timeframe.
  • Pre-Orders: Payment for pre-order items is collected at the time of purchase to secure your item and reserve stock.

3. Currency and Conversion

  • All prices displayed on our website are in United States Dollars (USD).
  • For international customers, any currency conversion fees or fluctuations are determined by your bank or payment provider and are your responsibility.

4. Taxes and Duties

We strive for transparency in pricing. However, taxes and duties may apply as follows:

  • Sales Tax: Applicable sales tax will be calculated during checkout based on your shipping address.
  • International Orders: Customers are responsible for paying any customs duties, taxes, or import fees imposed by their country. These fees are not included in the product price or shipping cost.

5. Secure Payment Processing

Your security is our top priority. All transactions are processed through reputable third-party payment gateways that implement:

  • PCI DSS Compliance: Adherence to the Payment Card Industry Data Security Standard.
  • Encryption Protocols: Advanced encryption to protect sensitive payment information.

We do not store your full credit card information on our servers.

6. Handling Payment Issues

If your payment fails or is declined, please:

  1. Verify that your payment details (card number, expiration date, CVV) are entered correctly.
  2. Ensure your card or payment account has sufficient funds.
  3. Contact your bank or payment provider to check for restrictions or holds.

If the issue persists, reach out to us at contact@eliteshinee.com for assistance.

7. Refunds and Returns

Refunds will be issued in accordance with our Return and Refund Policy. All approved refunds will be processed to the original payment method used during checkout. Processing times for refunds may vary depending on your bank or payment provider.

8. Subscription Payments

If subscription-based services are introduced in the future, specific terms related to recurring payments will be provided on the relevant product or service pages.

9. Fraud Prevention and Verification

To safeguard against fraudulent activity, we may:

  • Request additional identity verification before processing your order.
  • Cancel any order if fraudulent activity is suspected.
  • Report suspicious transactions to relevant authorities as required by law.

Your cooperation in providing accurate information helps us maintain a secure shopping environment.

10. Payment Confirmation and Receipts

After completing your payment:

  • You will receive an email confirmation with details of your purchase.
  • If you do not receive a confirmation email within 24 hours, please check your spam/junk folder or contact us.

11. Customer Support and Inquiries

For any questions or concerns related to payments, feel free to contact our support team:

12. Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this page regularly for updates.

Thank you for trusting Eliteshinee with your purchase. Your satisfaction and security are our top priorities, and we are committed to providing you with a seamless payment experience.